Refund and Returns Policy
Last updated: June 21, 2026
At Anu Book Centre, we want you to be happy with every purchase — whether it's a textbook, stationery item, toy, or gift bought in-store or through our website. This policy explains how returns, exchanges, and refunds work for online orders.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unopened, and in its original packaging with all tags/labels intact.
- The item is not a final-sale, custom, or made-to-order product (see Section 4).
- You have proof of purchase (order number, receipt, or invoice).
2. Non-Returnable Items
For hygiene, safety, and practical reasons, the following items cannot be returned or exchanged unless faulty or damaged on arrival:
- Past papers, workbooks, and any item with printed/written answers
- Printing services and custom print orders
- Opened stationery sets, opened art/colour products
- Electronics and mobile accessories once the packaging seal is broken
- Items marked as "clearance" or "final sale" at checkout
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and a photo or short video of the item and packaging. We will arrange a replacement, exchange, or full refund at no extra cost to you, including any return shipping.
4. Custom & Printing Orders
Printing services and any custom-made or personalised items are non-refundable once production has started, except where the final product is faulty or does not match the agreed specifications.
5. How to Request a Return
- Contact us via phone, email, or WhatsApp with your order number and reason for return.
- We will confirm whether the item is eligible and provide instructions for returning it (by post or in-store drop-off).
- Once we receive and inspect the returned item, we will notify you of the outcome.
6. Refunds
Approved refunds will be processed to your original payment method within 7–14 business days of us receiving and inspecting the returned item. If you paid by card via PayHere, the refund will be issued back to the same card. Cash-on-delivery refunds will be made via bank transfer.
7. Exchanges
If you'd prefer an exchange instead of a refund (e.g. wrong size, wrong title), let us know when you contact us — we'll arrange this subject to stock availability.
8. In-Store Purchases
Items purchased directly at our physical store follow the same general principles above; please bring your receipt and the unused item within 7 days.
9. Contact Us
If you have any questions about this Return & Refund Policy, please reach out:
- Phone: +94 771 397 964
- Email: anubookshop@gmail.com
- Address: No.183, Alwis Town, Hendala, Wattala, Sri Lanka.